FAQ
What is the return policy?
Full returns are accepted if we are notified within 30 days from the day the order was placed. We will issue a credit back to the card used to place the order.
We have to be notified immediately upon receipt if there are any damages or defects to the items so that we can file a claim with the shipping carrier.
If we are not notified right away, we will not be able to exchange the item or take it back for a refund.
Merchandise must be in original factory condition in order to be eligible for refund.
Shipping
We aim to ship orders out within 3-5 business days after placement. Orders are shipped from our factory in the continental US.
Once your order has shipped, you will receive an email with tracking information. Delivery times vary depending on your location and the shipping method selected.
What is the delivery time for orders?
The delivery time depends on the shipping method that we use. Usually, it is 3-7 business days depending on the destination address.
What is die-cast?
Die cast is a term used in the hobby industry referring to a model made with a metal body. Diecast metal is made of zinc alloy. Die-cast models are not necessarily 100% metal models.
How big is the scale? (1/18, 1/24, 1/12, etc.)
For example, the 1:18 scale model means that the length of the model is 1/18 of an actual vehicle.
If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model.
1:18 Scale cars are about 10"-12" inches long,
1:64 Scale cars are about 3" inches long,
1:24 Scale cars are about 7"-8" inches long,
1:32 Scale cars are about 4"-5" inches long,
1:12 Scale cars are about 13"-15" inches long.
Our descriptions of each item also show approximate dimensions.
Where do you ship?
We currently ship to 48 Continental States. Sorry, no PO Boxes.